FAQS

There are numerous Mail Order dispensaries in British Columbia with some dating as far back as the 90’s. Although these establishments are not yet considered legal, the Canadian government has decided to let them operate in peace.

Magnolia was launched by British Columbia-based entrepreneurs with extensive experience in the Canadian cannabis industry, including personal experience with the owners, operators, and products of every brand we carry.

Quality is our highest priority at Magnolia, and for this reason, we only work with highly-reputable brands that guarantee a 100% member satisfaction rate.

1) Click on your favourite products and add them to your virtual shopping cart.

2) Continue shopping until you’ve found everything you need.

3) Click on your virtual shopping cart: this will bring you to your View Cart page. Here, you can edit your order, apply coupon or referral codes, and view shipping costs.

4) When you check out, you will receive an order confirmation via email, as well as instructions on how to pay with Interac E-Transfer.

They say that it’s a woman’s prerogative to change her mind, but let’s be honest: it happens to everyone. Log into your Magnolia member account, go to the My Account page, and choose the Orders tab. Here you can make the changes you need to make your order exactly how you want it!

Magnolia ships cross-Canada. If you’re Canadian, no matter which province or territory you’re from, you can become a Magnolia member and receive the wellness products you want.

For all orders above $99 (excluding discounts) before tax, shipping is on us! For all other orders, shipping costs a flat rate of $15, Canada-wide.

All orders are shipped via Canada Post Xpresspost.

A tracking link, which you can find in My Account under “Orders” will be emailed to you once your order has shipped.

When tracking your package please look for the status, “Item out for delivery,” indicating that the package has left the sorting facility and is on its way to your location. Please allow the following times for your order:

Regional: 2-4 Business Days* (BC, Alberta, Saskatchewan, Manitoba)

National: 3-6 Business Days* (All other regions of Canada)

*Please note that these are estimates. Magnolia is not responsible for delays caused by the courier.

Our advanced shipping methods ensure your security and privacy. All orders will be discreetly packaged with no mentions of cannabis or the Magnolia brand name anywhere on the outside of the order. The products are professionally sealed so that your package is completely smell-proof.

If you’re tracking your package on the Canada Posts website and it has not updated, it’s most likely due to your package missing a scan, which is fairly common. More often than not, members get their packages on time or a day later.

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as postal codes are often manually entered by the postal office and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

To change your address, go the the My Account page and you can change your address under Shipping Info.

Usually, we will email you the tracking number prior to the package scan at the post office, but until your package has been scanned in, your tracking information will not be available for tracking on the Canada Post website. Please allow up to 24 hours for the tracking information to be available.

Recipient Email : [email protected]

Security Question : Set the security question to “your order number” (e.g. 2331)

Security Answer : magnolia

Unfortunately, yes. In order to keep business running smoothly at Magnolia, we require minimum orders of $50.00 CAD (before tax).

Currently, we only accept Interac E-Transfer. If you’re new to using E-Transfer, take a look at this quick tutorial video here.

If you use online banking with a Canadian bank or credit union, then sending an Interac E-Transfer takes only a couple of minutes.

Google “your bank name” + Interac e-Transfer and you should easily find instructions on how to send an e-Transfer with your financial institution.

Once you’ve sent the e-Transfer, it can take up to a 2 hours for us to receive an email notification of your payment, depending on the financial institution you choose. The status of your order will be ‘On Hold’ until payment is received.

Once your order has been paid, our team will then begin packaging your order. You will receive an email update when your order moves from “On Hold” to Processing.

Your order will be kept ‘On Hold’ for 48 hours. If your payment is not received within the 48 hour period, your order will be cancelled.

• How does Direct Debit Transfer (DDT) work?

DDT is a secure payment gateway that allows you to complete your purchase online in seconds using your
own online bank service.

• Are my financial details secure?

Yes. Your details are not stored, and they are never shared with the Merchant.

• What do I need to make a payment with DDT?

You will need to have online banking activated for your bank account, and you will need to know your online
banking credentials to login (your username and password).

Additionally, depending on the security that your bank uses, you may also need your mobile phone or a
dongle or other device issued by your bank to complete the transaction.

• How long does it take to make a payment with DDT?

The payment process takes about the same amount of time as a credit card transaction. Additionally, the
Merchant will receive notification of the approved transaction immediately, so there should be no delay in
accessing your purchase.

• What if my bank account does not have enough money in it to cover the transaction?

bank payment – your transaction will fail if you do not have the funds currently available to complete the
transaction.

• When does the money come out of my bank account?

This is a real time bank payment, which means that your bank will hold the funds for this transaction when
you approve the purchase.

• Do I need to open an account with the merchant?

No, you do not need to open an account with the merchant! This means no complicated registration process
before you can complete your purchase, and no new passwords to remember.

• When will the Merchant know that I have completed the payment process?

The merchant will receive confirmation of the payment in seconds.

• Why can’t I just send the funds manually from my bank account?

There are numerous potential issues with manual payments that make it very difficult for the Merchant to
credit the funds accurately and timely to the Customer’s account.

DDT automated platform solves these issues, making it quick, easy and accurate for both the Customer and
the Merchant.

• My transaction failed – but I know I have funds in my account!

Please wait 10 minutes and re-try the transaction. If the problem persists, please contact our customer
support at [email protected] .

• My bank is supposed to send a ‘one time password’ to my mobile phone so that I can complete my
  transaction – but I have not received it yet.

Please wait 10 minutes and re-try the transaction. If the problem persists, please contact our customer
support at [email protected] .

Today, it is widely accepted that cannabis has two different species: Indica and Sativa. Crossbreeding of the two types has led to a wide variety of hybrid strains with unique characteristics.

Indica dominant strains have more of a physical effective on the body are more suitable for night-time smoking.

Benefits of Indica:

• Relieves body pain
• Relaxes muscles
• Relieves spasms, reduces seizures
• Relieves headaches and migraines
• Relieves anxiety or stress

Sativa dominant strains tend to have an uplifting, energetic and “cerebral” effect that is best suited for daytime smoking.

Benefits of Sativa:

• Feelings of well-being
• Uplifting and cerebral thoughts
• Stimulates and energizes
• Increases focus and creativity
• Fights depression

Cannabis concentrates are products that are produced with flower using an extraction method to obtain an end result with concentrated levels of cannabinoids (THC & CBD).

Products like hash, shatter, budder/wax, kief & oils are considered to be concentrates.

Shatter & budder are two types of cannabis concentrates that are made through the process of extraction to produce a final product with concentrated levels of cannabinoids (THC & CBD).

Shatter refers to the golden-amber translucent oils that are created when the dried cannabis flowers are extracted by a solvent. Afterwards, the solvent is evaporated and what remains (the plant’s resins) is classified as shatter.

Budder refers to the softer, opaque oils that have lost their transparency after extraction. Unlike those of transparent oils, the molecules of cannabis wax crystallize as a result of agitation. Light can’t travel through irregular molecular densities, and that refraction leaves us with a solid, non-transparent oil.